We understand that pets are family. That's why we've created a pet insurance policy free from any hidden surprises, providing you and your furry loved ones with the peace of mind you deserve. Accidental Coverage: Coverage for any injury or unforeseen accidents that life throws your pet's way.* Comprehensive Coverage: Coverage for when they're hurt or sick, including big or small injuries, orthopaedic issues, treatments for skin conditions, digestive issues, and more!* Our policies also include R1000 in lifestyle benefits, allowing you to spoil your pets with the best care. Plus, our comprehensive plan comes with 24/7 veterinary care access. *T&Cs apply.
Q: How can you determine if a pet's condition is pre-existing after adoption?
A: If the pet's medical history is unknown, we may require a veterinary check-up before accepting the pet at the owner's expense.
Q: When does the coverage for my pet begin, and are there waiting periods?
A: Coverage begins on the first day of the following calendar month after sign-up. There is a one-month waiting period for illnesses, but accidental coverage begins immediately.
Q: Does Pet Heaven offer lifelong coverage for pets who exceed the age limit?
A: No, coverage ends once the pet exceeds the age limit.
Q: Are there any limits to the amount of payment for treatments?
A: PawPaw has no specific limits or sub-limits on treatments. However, all non-emergency treatments must be pre-authorized by PawPaw.
FSP information: Phoenix Insurance Brokers North– – Authorised Financial Services Provider (FSP No. 4880) Insurer: Renasa Insurance Company Ltd – Reg. No. 1998/000916/06– Authorised Non-Life Financial Services Provider (FSP No. 15491) Underwriting Manager: Pet Underwriting Managing Agency – Reg. No. 2011/107009107 – Authorised Financial Services Provider (FSP No. 44387)