General

What is Pet Heaven? 

Pet Heaven makes pet parenting easy with over 7,000 quality pet products to suit all your pet's needs. With free* delivery straight to your door, you can keep your furry friends fed and happy without having to lift a finger, or another heavy pet food bag. It's really simple - choose your pet products, checkout, tell us where to deliver your order, and within 2 days you'll have your pet's favourite products delivered to your door! So simple! Most importantly, do something fun while we take care of your pet needs.

What payment options are available? 

We have a number of payment options to suit you. We currently accept VISA & Mastercard credit cards, debit cards and manual EFT payments.

Where do you ship to? 

We deliver nationwide. For more information on delivery please contact our customer service by email to [email protected] or call 087 095 7468.

Can I return an item? 

We allow for returns in the case of incorrect delivery. This return will be free of charge to you. If you wish to change your order after it has been delivered the cost will be for the customer's own account. A 5% transaction fee may be charged.


Shipping & Delivery

You offer FREE delivery? Really? 

Yes! Depending on your area, you can qualify for free delivery:

Main areas: free delivery on all orders over R500. R55 for all orders under R500.

Regional areas: free delivery on all orders over R1,000. R85 for orders under R1,000.

Outlying areas: unfortunately, outlying areas do not qualify for free delivery. Delivery will be R85.

For more information on delivery please contact our customer service by email to [email protected] or call 087 095 7468.

What are the delivery costs for my order? 

Main areas: free delivery on all orders over R500. R55 for all orders under R500.

Regional areas: free delivery on all orders over R1,000. R85 for orders under R1,000.

Outlying areas: unfortunately, outlying areas do not qualify for free delivery. Delivery will be R85.

For more information on delivery please contact our customer service by email to [email protected] or call 087 095 7468.

When can I expect to receive my order? 

Courier deliveries take 2 – 5 working days depending on the order's destination. Deliveries are made Monday to Friday between 9am – 5pm. There are no deliveries on weekends or public holidays.

Orders eligible for fast delivery will be delivered within 1 to 2 business days to main areas.

Regional and outlying areas can expect a longer delivery time. This will be specified at checkout but can take up to 7 days.

If there is an item in your order with an expected delay, this will be specified next to the item at checkout and on the product detail page and will delay your whole order.

We share parcel tracking information as soon as the order is packed and ready to ship from our warehouse. Your delivery ETA can then be viewed at any point via "Track My Order".

Can I check the status of my order? 

For sure! Simply go to Your Account to get updates on your latest order status. You may also call us and we'll check it for you! We'd love to hear from you.

Account Deletion

There are two ways to delete your account.

1.Click on the chat bot on the website homepage. Scroll down to the "delete account" header.
2.Send an email to "[email protected]" with the "delete account" in the subject line.