General

What is Pet Heaven? 

Pet Heaven allows you to shop for all your pet needs, and have your order delivered to your home or business at your convenience. Keep your furry friends fed and happy without having to lift a finger, or another heavy pet food bag. It's really simple - choose your pet products, checkout, tell us where to deliver your order, and within 2 days you'll have your pet's favourite products delivered to your door! So simple! Most importantly, do something fun while we take care of your pet needs.

When can I expect to receive my order? 

Orders will usually be dispatched within 2 to 3 working days of payment being made by you. In the unlikely event of products ordered being out of stock at our suppliers, you will be notified of a slightly delayed delivery date. If you have not received a dispatch confirmation email within 3 working days of placing your order, or you do not receive your order within 3 days of shipment, please contact support@petheaven.co.za

Can I check the status of my order? 

For sure! Simply go to Your Account to get the latest on your order status. You may also call us and we'll check it for you! We'd love to hear from you.

What payment options are available? 

We have a number of payment options to suit you. We currently accept VISA & Mastercard credit cards, debit cards and manual EFT payments.

Where do you ship to? 

Local Areas
Johannesburg, Pretoria, Cape Town, Stellenbosch, Somerset West, Durban, Richards Bay, Ballito
Main Areas
Bloemfontein, East London, George, Kimberley, Nelspruit, Pietermaritzburg, Polokwane (Pietersburg), Port Elizabeth, Welkom
Other National Areas
All other areas not listed under Local or Main areas above

For more info view our Delivery Policy

Can I return an item? 

We allow for returns in the case of incorrect delivery. This return will be free of charge to you. If you wish to change your order after it has been delivered the cost will be for the customer's own account. A 5% transaction fee may be charged.


Shipping & Delivery

You offer FREE delivery? Really? 

Yes! On any order to the value of over R500, delivered to any Local or Main areas of South Africa. Or on any order over R1000 Nationally if your area falls outside our Local or Main areas. To see the areas where we deliver to, please check out our Delivery Policy

What are the delivery costs for my order? 

We charge a flat fee of R55 nationwide! IF, you do not qualify for FREE shipping.

When can I expect to receive my order? 

Orders will usually be dispatched within 48hours of receiving payment from you. In the unlikely event of products ordered being out of stock at our suppliers, you will be notified of a slightly delayed delivery date. If you have not received a dispatch confirmation email within 3 working days of placing your order, or you do not receive your order within 3 days of shipment, please contact support@petheaven.co.za

Can I check the status of my order? 

For sure! Simply go to Your Account to get the latest on your order status. You may also call us and we'll check it for you! We'd love to hear from you.

Are you able to deliver to PO Boxes? 

Unfortunately not, our couriers don't deliver to PO Boxes.