How often should I clean the fountain?
Drinkwell recommends cleaning the fountain once a month or more often if you see too much hair, dirt or debris in the bowl. The fountains are top-rack dishwasher safe except for the pump.
How often should I change the filter?
The charcoal filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.
How do I get my pets to drink from the fountain?
Here are a few tips to help encourage your pet to use the fountain.
- Set up the fountain without plugging it in. This way, your pet can get used to drinking from the fountain without the noise and splash of running water.
- Plug in the fountain for short periods, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
- Once your pet is somewhat used to the fountain, remove other water sources.
- If your pet is still not interested, make it more appealing with some flavouring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, clean the fountain, replace the filter, and refill the basin with regular water.
Can I rinse the filter with soap to use it again?
No, the filter cannot be rinsed in anything but water. Washing your filter will allow the soap to seep into the pores, and this cannot be removed, making the filter unusable and unsafe for your pet.
Our Delivery Options
We want to make pet parenting as easy for you so that you can spend more quality time with your furry friends. See below for our delivery costs for your area:
Courier deliveries take 2 – 5 working days depending on the order's destination.
Main Area Deliveries
Orders under R500: R55
Orders over R500: FREE
Regional Area Deliveries
Orders under R1000: R85
Orders over R1000: FREE
Outlying Area Deliveries
All orders: R85
Available Delivery Types
Depending on your delivery area, you will be able to select between the below delivery types:
|Next day delivery
|Option to choose specific delivery day based on your availability
|Standard courier delivery in 1-7 working days depending on your area.