How often should I clean the fountain?
Drinkwell recommends cleaning the fountain once a month or more often if you see too much hair, dirt or debris in the bowl. The fountains are top-rack dishwasher safe except for the pump.
How often should I change the filter?
The charcoal filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.
How do I get my pets to drink from the fountain?
Here are a few tips to help encourage your pet to use the fountain.
- Set up the fountain without plugging it in. This way, your pet can get used to drinking from the fountain without the noise and splash of running water.
- Plug in the fountain for short periods, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
- Once your pet is somewhat used to the fountain, remove other water sources.
- If your pet is still not interested, make it more appealing with some flavouring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, clean the fountain, replace the filter, and refill the basin with regular water.
Can I rinse the filter with soap to use it again?
No, the filter cannot be rinsed in anything but water. Washing your filter will allow the soap to seep into the pores, and this cannot be removed, making the filter unusable and unsafe for your pet.
|Breed Size||Mini Breed|
We offer FREE SHIPPING for all orders over R500 within the metro areas of Durban, Johannesburg, Pretoria and Cape Town.
Outside of these areas, the shipping cost you pay is dependent on your location and if you live in a regional area, it may depend on the size of your order. You will be notified of the final shipping cost to your area before you pay for your order so you can be 100% sure of what you are paying for with Pet Heaven. Alternatively, you can view the costs here: https://www.petheaven.co.za/delivery-terms/.
Most of our orders are dispatched within 24hrs after payment and we provide online tracking through our courier partners. We deliver to local and main areas within 3 working days and to other national areas within 5 working days.
Deliveries to rural areas are made once a week and can therefore take up to 7 working days.