Terms and Conditions:
Cart orders only. Valid only on your first box. Discount automatically applies at checkout. Cannot be used in conjunction with another promotion.

Choose between a 6 month subscription for ONLY R495 a month or opt for the monthly subscription at R550 month which you can pause or cancel at any time. Based on the size of your pup, simply add either a SMALL, MEDIUM or LARGE box to your cart. From there, we will ship a newly curated box filled with love and happiness on the *5th of every month.

New orders placed between the 5th - 25th of each month, will receive the current month’s box, unless they are sold out. Any new orders placed after the 25th of the month, will receive the upcoming month’s box that will be shipped on the 5th of the upcoming month.

P.S. If you have ordered a box in the past on subscription, you don’t need to re-order each month - your boxes will be shipped automatically!  Once your 6-month subscription has finished, we'll continue shipping your boxes at the special rate of R495 a month, which you'll be able to pause or cancel at anytime. 

Is this a standing debit order?
No, we do not debit your account directly but instead charge your debit or credit card. No contracts.
Can I cancel my Hello Dog Box?
Yes, you can edit or cancel your Hello Dog Box at any time if you have chosen the flexible monthly option. The 6 month option is a commitment of 6 month to benefit from the reduce cost of R495/month.
What if I don't have money in my account?
The transaction will fail and notify our customer support team who will then help you reactivate your account.
When do I get billed?
We will debit your credit card on the 4th of every month for your Hello Dog Box.
Are my card details stored on your website?
No, we do not store your card details on our website, that is done by our bank with PCI level 1 security!
Can I pay for my Box via EFT?
Unfortunately not at this stage. The payments are automated using a credit or debit card facility to ensure convenience.
Are my card details safe?
Absolutely! Our website is secure via https and our payment gateway has a PCI level 1 certification.
What payment methods do you accept?
Currently we only accept credit or chip & pin debit cards for Hello Dog Box.
How long does delivery take?
We ship your Hello Dog Box on the 5th (or next business day) and delivery will take around 2-3 days.