Is this a standing debit order?
No, we do not debit your account directly but instead charge your debit or credit card. No contracts.
Can I cancel my Hello Cat Box?
Yes, you can edit or cancel your Hello Cat Box at any time if you have chosen the flexible monthly option. The 6 box option is a commitment of 12 months to benefit from the reduce cost of R395/month
What if I don't have money in my account?
The transaction will fail and notify our customer support team who will then help you reactivate your account.
When do I get billed?
We will debit your credit card on the 5th of every second month for your Hello Cat Box.
Are my card details stored on your website?
No, we do not store your card details on our website, that is done by our bank with PCI level 1 security!
Can I pay for my Box via EFT?
Unfortunately not at this stage. The payments are automated using a credit or debit card facility to ensure convenience.
Are my card details safe?
Absolutely! Our website is secure via https and our payment gateway has a PCI level 1 certification.
What payment methods do you accept?
Currently we only accept credit or chip & pin debit cards for Hello Cat Box.
How long does delivery take?
We ship your Hello Cat Box from the 5th (or next business day) of every second month and delivery will take around 2-3 days.