27-03-2020

COVID-19 Update: Government Regulations during lockdown.

Pet Heaven has been approved as an Essential Service and we will be operational during the lockdown. In full support of the government’s plans to try and flatten the curve, we want to do our part and follow the rules, as well as support our Pet Community to make sure they get what they need during this time.

Due to government regulation, we are only able to supply pet consumables during this period such as: pet food, medication, supplements, tick and flea products, dewormers and hygiene products etc. You are still able to order other products. However, these might only be shipped after the lockdown has come to an end. The “essential” products will still be dispatched.

We hope that you are enjoying the extra time with your Furmily!
Tail Wags,
Pet Heaven Furmily

26-03-2020

COVID-19 Update: Pet Heaven is approved to supply Pet Essentials

We are happy to inform our community that Pet Heaven has successfully registered as an Essential Food Service with the government. We can confirm again that Pet Heaven will be able to supply your Furbabies with the essentials they need during the lockdown.

Tail Wags,
Pet Heaven Furmily

25-03-2020

COVID-19 Update: Large increase in demand for Pet Essentials

Due to the approach of lockdown that we are currently experiencing in South Africa, there has been a large increase in sales of pet essentials. Due to the increase, we are working with our suppliers to meet the demand as quickly as possible.

All orders are being processed and will be shipped. However, we are experiencing a possible delay of approximately 1 working day due to the significant increase in demand. Apologies on behalf of Pet Heaven and our suppliers for any inconvenience caused due to the delays.

As we are considered an Essential Food Service, we will not be shutting down and deliveries will still take place.

Thank you for your understanding.
Tail Wags,
Pet Heaven Furmily

24-03-2020

COVID-19 Update: We are Open

After the President's address, we have had a lot of enquiries and concerns around getting hold of pet essentials during the nationwide lockdown.

We are pleased to let you know that Pet Heaven will remain open and is ready to ensure your FurBabies get what they need!

As an online store, we are already operationally set up to handle this unique situation and able to supply Pet Essentials nationally. We have been in contact with all our suppliers and working with them to ensure a continued supply of Pet Food and other essentials.

PLEASE NOTE: Due to safety precautions, we will no longer allow collections from our warehouses with immediate effect. Home deliveries will still take place and not affected at this stage. All drivers have been trained in safety procedures when making home deliveries.

Tail Wags,
Pet Heaven Furmily