Stay informed - visit the Department of Health’s Covid-19 portal at www.sacoronavirus.co.za

12-07-2020

COVID-19 Update: Alert Level 3

After the presidential address, we can confirm that Pet Heaven is still fully operational and able to supply all Pet Products.

There is an increase in demand for online services and products, we will work with our suppliers and delivery providers to limit any disruption as much as possible.

Thank you for your understanding if we encounter any delays due to the current situation.
Tail Wags,
Pet Heaven Furmily

14-05-2020

COVID-19 Update: All products can now be sold

The government has just released a notice that eCommerce businesses can now make all products available for sale (other than alcohol and Tabacco).

We have updated our website accordingly and made all products available. We will work with our suppliers to ensure we are able to meet the increasing demand.

Thank you for your understanding if we encounter any delays while the country adjusts to meet the new regulations.
Tail Wags,
Pet Heaven Furmily

07-05-2020

COVID-19 Update: Level 4 allows more items to be sold

Now that the country has moved to Alert Level 4, as an essentials business, we are now able to sell all products that we have in stock, as well as an extended range as winter approaches.

Beds, blankets, collars, leads etc. are now available to be bought and delivered. If it is in stock on our site, we will be able to sell and delivery will be possible over this time period.

Thank you for all your support and hope you and your FURmily are keeping safe!
Tail Wags,
Pet Heaven Furmily

27-03-2020

COVID-19 Update: Government Regulations during lockdown.

Pet Heaven has been approved as an Essential Service and we will be operational during the lockdown. In full support of the government’s plans to try and flatten the curve, we want to do our part and follow the rules, as well as support our Pet Community to make sure they get what they need during this time.

Due to government regulation, we are only able to supply pet consumables during this period such as: pet food, medication, supplements, tick and flea products, dewormers and hygiene products etc. You are still able to order other products. However, these might only be shipped after the lockdown has come to an end. The “essential” products will still be dispatched.

We hope that you are enjoying the extra time with your Furmily!
Tail Wags,
Pet Heaven Furmily

26-03-2020

COVID-19 Update: Pet Heaven is approved to supply Pet Essentials

We are happy to inform our community that Pet Heaven has successfully registered as an Essential Food Service with the government. We can confirm again that Pet Heaven will be able to supply your Furbabies with the essentials they need during the lockdown.

Tail Wags,
Pet Heaven Furmily

25-03-2020

COVID-19 Update: Large increase in demand for Pet Essentials

Due to the approach of lockdown that we are currently experiencing in South Africa, there has been a large increase in sales of pet essentials. Due to the increase, we are working with our suppliers to meet the demand as quickly as possible.

All orders are being processed and will be shipped. However, we are experiencing a possible delay of approximately 1 working day due to the significant increase in demand. Apologies on behalf of Pet Heaven and our suppliers for any inconvenience caused due to the delays.

As we are considered an Essential Food Service, we will not be shutting down and deliveries will still take place.

Thank you for your understanding.
Tail Wags,
Pet Heaven Furmily

24-03-2020

COVID-19 Update: We are Open

After the President's address, we have had a lot of enquiries and concerns around getting hold of pet essentials during the nationwide lockdown.

We are pleased to let you know that Pet Heaven will remain open and is ready to ensure your FurBabies get what they need!

As an online store, we are already operationally set up to handle this unique situation and able to supply Pet Essentials nationally. We have been in contact with all our suppliers and working with them to ensure a continued supply of Pet Food and other essentials.

PLEASE NOTE: Due to safety precautions, we will no longer allow collections from our warehouses with immediate effect. Home deliveries will still take place and not affected at this stage. All drivers have been trained in safety procedures when making home deliveries.

Tail Wags,
Pet Heaven Furmily