General

What is Pet Heaven? 

Pet Heaven allows you to shop for all your pet needs, and have your order delivered to your home or business at your convenience. Keep your furry friends fed and happy without having to lift a finger, or another heavy pet food bag. It's really simple - choose your pet products, checkout, tell us where to deliver your order, and within 2 days you'll have your pet's favourite products delivered to your door! So simple! Most importantly, do something fun while we take care of your pet needs.

When can I expect to receive my order? 

Orders will usually be dispatched within 2 to 3 working days of payment being made by you. In the unlikely event of products ordered being out of stock at our suppliers, you will be notified of a slightly delayed delivery date. If you have not received a dispatch confirmation email within 3 working days of placing your order, or you do not receive your order within 3 days of shipment, please contact support@petheaven.co.za

Can I check the status of my order? 

For sure! Simply go to Your Account to get the latest on your order status. You may also call us and we'll check it for you! We'd love to hear from you.

What payment options are available? 

We have a number of payment options to suit you. We currently accept VISA & Mastercard credit cards, debit cards and manual EFT payments.

Where do you ship to? 

We ship to most of the major centres in South Africa. Please see our delivery map here

Can I return an item? 

We allow for returns in the case of incorrect delivery. This return will be free of charge to you. If you wish to change your order after it has been delivered the cost will be for the customer's own account. A 5% transaction fee may be charged.


Shipping & Delivery

You offer FREE delivery? Really? 

Yes! On any order to the value of over R500, delivered to any metro area within Johannesburg, Cape Town or Durban. To see the areas where we deliver too, please see the delivery map here

What are the delivery costs for my order? 

This depends on the total size and weight of the order, and where you want us to deliver it to. The delivery cost will be displayed in your cart during checkout.

When can I expect to receive my order? 

Orders will usually be dispatched within 2 to 3 working days of payment being made by you. In the unlikely event of products ordered being out of stock at our suppliers, you will be notified of a slightly delayed delivery date. If you have not received a dispatch confirmation email within 3 working days of placing your order, or you do not receive your order within 3 days of shipment, please contact support@petheaven.co.za

Can I check the status of my order? 

For sure! Simply go to Your Account to get the latest on your order status. You may also call us and we'll check it for you! We'd love to hear from you.

Are you able to deliver to PO Boxes? 

Unfortunately not, our couriers don't deliver to PO Boxes.